Almost perfect ...

Sikom AgentOne® & Microsoft Teams

More than just a possibility to create synergies

More information

Sikom AgentOne® & Microsoft Teams

Your company is unique, so when combining Microsoft Teams and your contact center use the solution that best suits your company.
Thanks to our modular setup, there are many ways to benficially employ Microsoft Teams and the Sikom AgentOne® Contact Center together.

Your advantages

Function

Receive and set presence information for contact centre users and/or Microsoft Teams users and many status mapping options

All variants of the Sikom employee clients, including an app, can be used for Presence setting with Microsoft Teams

Microsoft Teams as a telephony solution for agents or the Sikom real-time telephony

Further collaboration within Microsoft Teams possible

Benefits

Trouble-free working, optimised for the real-time requirements of a contact center

Make yourself independent and offer your employees the best possible interface

One infrastructure, depending on your requirements, reduces complexity

Chat and email from Microsoft Office 365 and Microsoft Teams integrated directly into routing

“The Microsoft 365 Certification logo represents that this app has achieved Microsoft 365 Certification. In addition to app security, this program reviews the practices and procedures the app publisher employs. While customer data is under control of the app publisher, you can rest assured that Microsoft has validated that the app will handle it in a safe and secure manner.”

Microsoft Teams and Sikom AgentOne®

More than just a possibility to create synergies

We love our customers ...

... and they love us

"We chose the Sikom solution because the configuration is intuitive and easy, and communication with Sikom works smoothly."

WERTGARANTIE Group

"The Sikom ContactCenter offers the best price-performance ratio for Sto SE & Co. KGaA. This is the only way our 90 locations in Germany with over 500 agents can be optimally managed."

Sto SE & Co. KGaA Stühlingen

"With the Sikom ContactCenter solution, we handle a huge volume of calls every day. Thanks to the flexible solution, our individual requirements could be implemented."

LVM Insurance

"We have been working with Sikom for many years and have successfully tackled many challenges with sales and development. Sikom is a fair partner with whom you are happy to tackle even extraordinary projects. "

Kommunal BIT AöR