Receive and set presence information for contact centre users and/or Microsoft Teams users and many status mapping options
All variants of the Sikom employee clients, including an app, can be used for Presence setting with Microsoft Teams
Microsoft Teams as a telephony solution for agents or the Sikom real-time telephony
Further collaboration within Microsoft Teams possible
Trouble-free working, optimised for the real-time requirements of a contact center
Make yourself independent and offer your employees the best possible interface
One infrastructure, depending on your requirements, reduces complexity
Chat and email from Microsoft Office 365 and Microsoft Teams integrated directly into routing
“The Microsoft 365 Certification logo represents that this app has achieved Microsoft 365 Certification. In addition to app security, this program reviews the practices and procedures the app publisher employs. While customer data is under control of the app publisher, you can rest assured that Microsoft has validated that the app will handle it in a safe and secure manner.”
... and they love us